At Great Lakes Uniform, a division of Michigan Linen Service & Laundry Co., Inc. ("we", "us", or "our"), we are here to help. Whether you have a question about your order, need help with a return, or want to know more about our products, our customer service team is ready to assist you.
1. Contact Information
Great Lakes Uniform, a division of Michigan Linen Service & Laundry Co., Inc.
Email: sales@greatlakesuniform.com
Phone: +1-855-458-5901
Address: 5901 N. Hix Road, Westland, Michigan 48185, United States
Business Hours: Monday–Friday, 8:00 AM–3:30 PM (EST)
2. Business Hours
Monday–Friday: 8:00 AM–3:30 PM (EST)
Closed: Weekends and US Public Holidays
Orders placed outside business hours will be processed on the next available business day.
3. Response Time
We aim to respond to all enquiries within 24 hours on business days. Enquiries received on weekends or public holidays will be responded to on the next business day.
4. How to Reach Us
Email is our preferred channel for all customer support enquiries. Please use the appropriate contact reason below to help us assist you faster:
- Order status or tracking — email us with your order number
- Returns, exchanges, or refunds — email us with your order number and reason
- Wrong or damaged items received — email us with your order number and photos
- Product or sizing enquiries — email us with the product name or item number
- Embroidery or customization enquiries — call us directly at +1-855-458-5901
6. Holiday Closures
Great Lakes Uniform observes all standard US public holidays. Our office is closed on these days, and orders placed during closures will be processed on the next available business day.
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