Shipping policy

Last Updated: June 2026

This Shipping Policy outlines how Great Lakes Uniform, a division of Michigan Linen Service & Laundry Co., Inc., processes, ships, and delivers your orders. Please read this carefully before placing an order.

1. Order Processing Time

All orders are reviewed and processed before being dispatched to the carrier. Processing times are counted in business days, Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Standard orders: 3–10 business days
Orders with embroidery or embellishment: 7–14 business days

2. Shipping Methods & Carriers

We ship via USPS (United States Postal Service) and UPS (United Parcel Service).
Carrier selection is based on order size, destination, and availability. Please contact our customer service team if you have a carrier preference.

3. Estimated Delivery Timelines

The following timelines apply after your order has been dispatched. Please account for processing time in addition to the delivery estimate.

Domestic (United States): 3–5 business days
International: 3–14 business days (USPS rates and timelines apply)

Total estimated delivery time for standard domestic orders is 6–15 business days.

4. Shipping Charges

Orders of $99.00 or more: Free standard shipping (Continental U.S. only — does not apply to Hawaii, Alaska, or international destinations)

Orders below $99.00: Shipping charges calculated based on USPS/UPS carrier rates, with a minimum charge of $15

Please note: Bulk orders may be subject to additional freight charges. Our customer service team will contact you if freight charges apply to your order before it is processed.

5. Shipping Origin

All orders are fulfilled and dispatched from our facility at 5901 N. Hix Road, Westland, Michigan 48185, USA.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation. Tracking information will be provided within 24–48 hours of shipment so you can track your delivery in real time. If you do not receive tracking information within this window, please contact us at Sales@greatlakesuniform.com.

Please note: Some orders may be subject to a longer processing time than usual due to logistical reasons. We appreciate your understanding and will communicate any known delays as promptly as possible.

7. International Shipping

We ship to all applicable international destinations. International orders are processed via USPS, and shipping charges are calculated based on USPS international rates at the time of dispatch.

Customs duties, taxes, and import charges are the sole responsibility of the customer
Great Lakes Uniform is not responsible for delays caused by customs processing in the destination country
International delivery timelines are estimates and may vary based on destination and customs clearance

8. Delivery Address Changes

Before shipment:

Please contact us immediately at Sales@greatlakesuniform.com if you need to update your delivery address. We will make every effort to accommodate your request before dispatch.

After shipment:

Once an order has been dispatched, we are unable to guarantee address changes. Please contact the carrier directly using your tracking number.

9. Lost or Missing Orders

If your order is lost in transit, please contact us at Sales@greatlakesuniform.com. We will make every effort to locate your package with the carrier. If the package cannot be located, we will arrange a replacement at no additional cost to you.

10. Holiday & Peak Period Delays

Shipping and delivery timelines may be affected during public holidays, peak sales periods, carrier delays, customs processing, and other unforeseen circumstances.

Great Lakes Uniform cannot control external carrier or customs delays and is not liable for extended delivery times caused by such events. We will communicate any known delays where possible.

11. Supplier & Manufacturer Availability

In some cases, order fulfillment may be subject to supplier or manufacturer availability. If there is a delay related to product availability, our customer service team will notify you as soon as possible.

12. Shipping Restrictions

At this time, we do not have specific restrictions on countries, PO boxes, or remote regions. However, certain international destinations may be subject to carrier-specific limitations. If you are unsure whether we ship to your location, please contact us before placing your order.

Contact Us for Shipping Enquiries

Great Lakes Uniform, a division of Michigan Linen Service & Laundry Co., Inc.

Email: sales@greatlakesuniform.com

Phone: +1-855-458-5901

Address: 5901 N. Hix Road, Westland, Michigan 48185, United States

Business Hours: Monday–Friday, 8:00 AM–3:30 PM (EST)