Last Updated: June 2026
At Great Lakes Uniform, a division of Michigan Linen Service & Laundry Co., Inc. ("we", "us", or "our"), we want you to be completely satisfied with your purchase. Please read this policy carefully to understand your options if a return, exchange, or refund is required.
1. Returns
We accept returns on eligible items within 7 business days of delivery.
Eligible Return Conditions
- Items must be new, unworn, and unwashed
- Items must be in their original packaging
- Items must be free from any alterations or embellishments added after purchase
Non-Returnable Items
- Embroidered or embellished items cannot be returned or exchanged under any circumstances
- Face masks cannot be returned or exchanged under any circumstances
- Items that have been worn or show visible signs of wear cannot be returned or exchanged
- Items that have been washed cannot be returned or exchanged
2. How to Initiate a Return
- Contact our customer service team at Sales@greatlakesuniform.com
- Provide your order number and the reason for the return
- Our team will review your request and provide return instructions
- Ship the item(s) to the return address provided by our team; return shipping costs are the responsibility of the customer
- Once we receive and inspect the returned item, we will process your refund or exchange
3. Return Shipping Cost
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method. Great Lakes Uniform is not responsible for lost return shipments.
4. Exchanges
We accept exchanges for eligible items within 3–7 business days of delivery, subject to the same conditions as returns listed above. Exchange processing and dispatch timelines depend on the specific product. Our customer service team will provide an estimated timeline when your exchange request is confirmed.
5. Refunds
Refund Eligibility
Refunds are issued for eligible returned items that have been received and inspected by our team.
Refund Process
- Return the item as per the instructions provided by our customer service team
- Upon receipt, our team will inspect the returned item
- Once approved, your refund will be processed to your original payment method
Refund Timeline
- Refunds are processed upon receipt and inspection of the returned goods.
- Refunds are processed upon receipt and inspection of the returned goods. Please allow 5–10 business days for the refund to appear.
Note: Timelines vary based on your bank or card provider and are not within our control once the refund has been issued from our end.
Refund Exceptions
- Embellished or embroidered items are non-refundable under any circumstances
- Items that do not meet the return eligibility conditions will not be refunded
No restocking fees are applied.
6. Order Cancellations
- Orders may be cancelled within 24 hours of placement. To cancel, please contact our customer service team immediately at Sales@greatlakesuniform.com.
- Orders that have already been processed or dispatched cannot be cancelled. Embroidery or embellishment orders may not be cancellable once production has begun. Our team will advise you on the status of your cancellation request.
7. Damaged, Wrong, or Missing Items
Item Arrived Damaged
Contact our customer service team immediately with your order number and photos of the damaged item. We will arrange a resolution as quickly as possible.
Wrong Item Received
Contact our customer service team with your order number and a description of the item received. We will arrange for the correct item to be sent to you.
Part of Order is Missing
Contact our customer service team with your order number and details of the missing item(s). We will investigate and resolve the issue promptly.
Contact Us for Returns & Refunds
Great Lakes Uniform, a division of Michigan Linen Service & Laundry Co., Inc.
Email: sales@greatlakesuniform.com
Phone: +1-855-458-5901
Address: 5901 N. Hix Road, Westland, Michigan 48185, United States
Business Hours: Monday–Friday, 8:00 AM–3:30 PM (EST)
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