What products does Great Lakes Uniform carry?
We supply high-quality uniforms and apparel across three categories — corporate, medical, and casual workwear. We also offer embroidery and embellishment services for custom orders.
Whether you are looking to outfit a professional team, medical staff, construction crew, sports team, or simply need everyday workwear, we can help.
How long does it take to process my order?
Standard orders are processed within 3–10 business days before dispatch. Orders that include embroidery or embellishment require 7–14 business days for processing before dispatch.
Processing times are counted in business days, Monday through Friday, excluding public holidays. Processing time does not include delivery time.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders of $99.00 or more to the Continental United States. Orders below $99.00 are subject to shipping charges calculated based on USPS/UPS carrier rates, with a minimum charge of $15.00.
Please note that free shipping does not apply to Hawaii, Alaska, or international destinations. Bulk orders may also be subject to additional freight charges.
Do you ship internationally?
Yes. We ship to all applicable international destinations via USPS. International delivery typically takes 3–14 business days after dispatch. Shipping charges are calculated based on USPS international rates at the time of dispatch.
Customs duties, taxes, and import charges are the sole responsibility of the customer. Great Lakes Uniform is not responsible for delays caused by customs processing in the destination country.
Can I return or exchange my order?
Yes. We accept returns and exchanges on eligible items within 7 business days of delivery. Items must be new, unworn, unwashed, in their original packaging, and free from any alterations or embellishments added after purchase.
Please note the following items cannot be returned or exchanged under any circumstances: embroidered or embellished items, face masks, items that have been worn or show visible signs of wear, and items that have been washed.
How do I initiate a return?
Contact our customer service team at Sales@greatlakesuniform.com with your order number and reason for return.
Our team will review your request and provide return instructions. Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method as Great Lakes Uniform is not responsible for lost return shipments.
Can I cancel my order?
Orders may be cancelled within 24 hours of placement. Please contact us immediately at Sales@greatlakesuniform.com. Orders that have already been processed or dispatched cannot be cancelled. Embroidery or embellishment orders cannot be cancelled once production has begun. Our team will advise you on the status of your cancellation request.
What payment methods do you accept?
We accept Credit Card, Debit Card, and PayPal. All transactions are processed in US Dollars (USD). No additional charges apply based on your chosen payment method. All payments are secured via SSL encryption.
How can I contact customer service?
You can reach our team at:
Great Lakes Uniform, a division of Michigan Linen Service & Laundry Co., Inc.
Email: sales@greatlakesuniform.com
Phone:+1-855-458-5901
Address: 5901 N. Hix Road, Westland, Michigan 48185, United States
Business Hours: Monday–Friday, 8:00 AM–3:30 PM (EST)